Runner S.O.P. (standard operating procedure)

Scenario 1 (pick up and deliver item)

Heading to point A – update in Whatsapp estimated time of arrival (eta). This is so that we can update the customer to prepare for collection

Reach point A – update in Whatsapp and snap a picture of the address location (house/shop/office). That is when your 1 hour fee starts. We need the time stamp

Heading to point B – update in Whatsapp estimated time of arrival (eta). This is so that we can update the receiver to prepare for collection

Reach point B – update in Whatsapp of arrival and snap a pic of the person receiving item as proof of job done then Whatsapp to us.

Scenario 2 (posting/queing to renew license)

Heading to point A – update in Whatsapp estimated time of arrival (eta). This is so that we can update the customer to prepare for collection

Reach point A – update in Whatsapp and snap a picture of the address location (house/shop/office).

Reach point B (eg. Post office) – snap time when start queuing. That is when your 1 hour fee starts. We need the time stamp

Snap picture of receipt once received as time stamp of service end

you're currently offline